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These legal terms govern how your account, transactions and content access work on 991 jili, where access is permitted under local law. Availability depends on your eligible region under Philippine law, and the terms here apply each time you use your account.
Our legal framework exists to make the relationship between you and 991 jili clear: what we collect, what we do with it, and what you can ask us to change. We do not operate as a legal advisory service, but we do publish the rules that govern your account in plain language. When you open an account, you accept that your use is subject to these terms. If local law in your region does not permit access to the service, these terms do not create a right of access — eligibility is always governed by applicable Philippine law. Transactions processed through GrabPay and Bank Transfer are subject to the transaction policies of those payment networks in addition to ours. We record account-level transaction history on your behalf, and that record is visible in your account dashboard after you log in. We do not share that record with third parties except where required by law or where you have explicitly authorised a specific disclosure. Cookies and session data are used to keep your account session active and to remember your lobby position between visits. You can manage cookie preferences in your browser settings. We retain account data for the period required under applicable data-handling rules and delete it on request where the law permits us to do so.
Payments via GrabPay follow both GrabPay's own network policy and our account transaction rules. Your transaction record is visible in your account wallet section after each completed action.
Bank Transfer deposits and withdrawals are logged in your account history. We do not alter those records; if a discrepancy appears, raise it through our support channel and we will investigate.
We keep your account data for the period required by applicable rules. You may request a review of what we hold — see the rights section below for the steps to do that.
Access to 991 jili depends on whether your region permits it under local Philippine law. Accepting these terms does not create a right of access where access is not permitted.
Not every aspect of your experience on 991 jili falls under a single policy document. This section maps out where these terms apply and where a separate framework — such as a third-party payment network's own rules — takes over. Reading this scope helps you know which channel to go to when a question comes up.
These terms apply fully to how your account is created, verified, suspended or closed. The process and conditions shown in your account settings reflect the current version of this policy.
Our policy governs account-level transaction records and wallet behaviour. However, the processing rules of GrabPay or your bank also apply — we cannot override their network policies on your behalf.
Game content supplied by studios in our lobby — including titles like Bingo 30 Ball and Cara y Cruz — is subject to each studio's own game rules. Our policy covers how that content is made available, not the mechanic of the game itself.
Links to external services or third-party platforms are not covered by this policy. Once you leave 991 jili's domain, the terms of the destination site apply. We are not responsible for third-party content or data practices.
Under this policy, you have concrete actions available to you — not just abstract rights. If you want to see what data we hold on your account, you can raise a data-access request through the support channel listed below, and we will respond within the timeframe required by applicable rules. If any account detail is incorrect — for example, a name or contact record — you can correct it from the account settings page after login; fields that cannot be self-edited can be corrected by submitting a support request with the corrected information attached. Transaction records visible in your account dashboard are read-only from the front end, but if a record appears wrong, a dispute can be raised through support. You are also entitled to ask what your data is used for, and we will explain that in writing on request. These rights apply where Philippine law grants them, and we aim to process each request without unnecessary delay.
Log in, go to your account dashboard and check the transaction history section. All completed wallet actions — including GrabPay and Bank Transfer entries — are listed there by date.
Edit basic profile fields directly in account settings. For fields that are locked after verification, send a correction request to our support channel with the accurate information and we will update it.
If something in this policy is unclear or you believe your account has been handled in a way that does not match it, contact us. We treat every policy question as a formal inquiry and log it for follow-up.
Support requests related to this policy are handled through our live chat and email channels. State clearly that the request is policy-related so it is routed to the right team without delay.
If your question is specific to these legal terms — your account data, a transaction dispute, or a request to correct a record — use one of the channels below. For general account or game questions, live chat is the fastest path. Policy-specific requests benefit from the detail you can include in an email.
Open the chat widget from any page on 991 jili to reach our support team. State that your inquiry is about a legal or policy matter so it is escalated correctly from the start.
For data-access requests, correction requests or formal policy questions, email is the recommended channel. Include your registered account details and a clear description of the request.
Your transaction history, wallet records and account details are all visible after login. Check there first — many policy-related questions can be answered by reviewing what your account already shows you.
We apply consistent practices across account security, data retention and cookie use — and this section explains how each one works in your account context. Our account security layer protects your login session; we do not store payment credentials on our side, and GrabPay or Bank Transfer authentication happens within those networks' own secured environments. Cookie preferences can be adjusted in your browser, and session data is cleared when you log out. We retain account data only for as long as applicable rules require, and we delete it on valid request where the law allows.
Account data is collected only for the purposes described in this policy — account operation, transaction records and support. We do not sell your data. What we hold is shown in your account dashboard after login.
Cookies keep your account session active and remember lobby state between visits. You can change cookie settings in your browser. Logging out clears your active session data from the site side.
Your account login is protected by credentials you set. We do not store GrabPay or Bank Transfer credentials. If you suspect unauthorised access, contact support immediately through live chat or email so we can act.
To request deletion, correction or an explanation of your data, send a written request through email support. We log each request and respond within the timeframe required by applicable Philippine rules.
These are the questions we receive most often about this policy, account rights and how to make a request. If your question is not covered here, contact support directly.
These terms apply to your account where 991 jili is accessible under local law. Access depends on your eligible region under Philippine law. Accepting the terms does not create a right of access where local law does not permit it.
Log in and check your account dashboard — transaction history, wallet records and profile details are visible there. For a broader data-access request covering everything we hold, contact us via email support with your account details and we will respond in writing.
Profile fields that are editable can be changed directly in account settings after login. Fields locked after verification — such as identity records — require a support request. Send the corrected information by email and our team will update the record.
Every completed GrabPay and Bank Transfer action is logged in your account's wallet history. We do not alter those entries. If a record looks wrong, raise a dispute through live chat or email and we will investigate it against the transaction logs.
We retain account data for the period required under applicable data-handling rules. Once that period ends — or if you submit a valid deletion request and the law permits it — we remove the data. The current retention period is not shortened on request alone where legal obligations apply.
Email is the recommended channel for formal policy matters — it creates a written record for both sides. State clearly that your message is a policy inquiry, include your account details and describe the issue. Live chat is available for quicker questions that do not require a formal written response.