Live / Casino
This Privacy Policy tells you exactly what information 991 jili collects when you use our lobby, how we use it, and what choices you have. Access to our services depends on local law and is available only where local regulations permit.
When you open an account with us, you share information that lets us operate your wallet, process transactions through GCash, GrabPay or Bank Transfer, and keep your session secure. We collect the details you enter during registration — your name, contact information and payment identifiers — along with session data generated when you browse the lobby or load a game title. We do not sell your personal data to third parties for their own marketing use. Transaction records linked to GCash deposits or GrabPay payments are retained to satisfy our internal audit requirements and to let you review your own history inside your account dashboard after login. We use session cookies to maintain your logged-in state and to understand which sections of the lobby you visit most. You can adjust cookie preferences through your browser settings at any time. Data processed in connection with account access and wallet activity is handled according to the jurisdiction applicable to your region. Availability of this service depends on local law and eligible regions. If you have questions about how a specific data point is used, reach our support team through the contact paths listed further down this page.
This policy applies to information collected directly through the 991 jili platform — your account, your wallet activity and your browsing sessions inside our lobby. It does not extend to external payment processors, linked e-wallet providers or any third-party site you reach by following a link away from our pages. Understanding the boundary helps you know where to direct a data concern.
Login credentials, session tokens and device identifiers collected when you sign into your account fall fully under this policy. We control how these are stored and how long they are kept.
Records of deposits and withdrawals made through GCash, GrabPay or Bank Transfer are captured in our system and covered here. The processing side handled by those payment providers falls under their own separate policies.
Pages you browse inside the lobby, game titles you load and session duration are logged by our platform. This data shapes how we organise the lobby for returning accounts.
Links to external sites, game studio portals or payment-provider apps fall outside our policy. Once you leave our domain, the data practice of that external service applies instead.
You have concrete options when it comes to the data we hold about your account. Start with your account dashboard — after login, the transaction history section shows your deposit and withdrawal records, including GCash and GrabPay entries, without you needing to contact anyone. If you spot an error in your registered name, contact number or linked payment identifier, you can request a correction through our support team directly. We will review the request, ask for any verification needed, and update the record. For broader questions — such as asking what categories of data we hold, or requesting that we delete an account — reach us through the support channels listed on this page. We aim to respond within the timeframe required by the applicable rules for your region. You are never locked out of asking. Every account holder can raise a data question at any point during or after their time with us.
Your account dashboard shows transaction history, session records and linked payment methods. Log in and check the history tab to see what we hold for your account without needing to contact support.
If your registered name, contact number or wallet identifier is wrong, send a correction request through our support channel. We verify the change and update the record on our side.
For questions about what categories of data we hold or how a specific piece of information is used, write to us through the contact path below. We respond according to the timeframe applicable to your region.
If you want your account closed and data removed, submit a deletion request to our support team. We will confirm the steps, including any outstanding wallet balance handling, before processing the request.
For any question about your account data, correction requests or policy clarifications, use the channels below. Our support team handles data-related queries separately from general gameplay questions, so your concern reaches the right person directly. Include your registered account email and the specific data point you are asking about to speed up the process.
Start a live chat session from the support page inside your account. For data or privacy questions, type 'data request' at the start of your message so the chat routes to the right team.
Send your data question or correction request to our support email address listed on the contact page. Include your account username and a clear description of the record you are asking about.
The Help Centre inside your account dashboard has a data and privacy section covering common requests — reviewing records, unlinking a payment method or updating registered contact details.
We keep your account data only as long as needed to operate your wallet and meet our internal record-keeping requirements. Data tied to GrabPay or Bank Transfer transactions is kept for audit purposes; you can view your own share of it through your account dashboard at any time. Cookie use is limited to session management and lobby analytics — we do not use advertising trackers that follow you to other sites. Account security measures, including login-session controls, are applied on our side and are not dependent on the game studios whose titles appear in the lobby. If you want to know who to contact about a specific data concern, the support team listed on this page is the right starting point.
We keep your account and transaction records for as long as your account is active and for the retention period required by applicable rules in your region. After account closure, records are handled according to our internal deletion schedule.
Session cookies keep you logged in as you move between the lobby and game pages. Analytics cookies help us understand which sections get the most activity. You can manage both through your browser settings.
Login sessions are controlled on our platform side. If you notice an unrecognised session in your account, use the account settings page to end it and contact support immediately to review recent activity.
When this policy changes in a material way, we publish the updated version on this page and note the revision date at the top. Continuing to use your account after a change is posted means you have seen the updated terms.
These are the questions account holders ask most about how their data is handled. If your question is not covered here, use the support contact path above to reach us directly.
We collect the details you enter during registration: your name, email address, contact number and the payment method identifier you link to your account. We also log session data — pages visited and game titles loaded — to keep the lobby working correctly for your account.
Yes. Records of deposits and withdrawals processed through GCash, GrabPay or Bank Transfer are kept in your account history. You can review them any time after login in the transaction history section of your dashboard. The processing side on the payment provider's platform follows their own policy.
You can. For corrections to your registered details — name, contact number, linked wallet identifier — contact our support team with the specific change you need. For a full deletion request, submit it through the support channel and we will walk you through the steps, including any wallet balance considerations.
We do not sell your personal data to third parties for their own marketing use. Data may be shared with payment processors such as GrabPay or Bank Transfer networks only to the extent needed to complete your transaction. Game studios whose titles appear in the lobby do not receive your personal account data.
We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. We do not use advertising trackers that follow you across other websites. You can manage or clear cookies through your browser settings; doing so may log you out of your current session.
Your account dashboard shows transaction history, linked payment methods and session activity. For a broader account data summary, write to our support team through live chat or email — include your registered username and describe what you are looking for so we can respond with the right information.