Live / Casino
These terms set out the rules that apply when you access 991 jili, make transactions through GrabPay or Bank Transfer, and use any part of the lobby — from slots and live casino tables to our sportsbook. Read through before you continue; by using our platform, you confirm that you have reviewed and accepted the obligations described here.
These terms apply to your account and your activity on 991 jili. They exist to make the relationship between you and us clear, so neither side has to guess at what is expected. Availability of the platform, including all game lobbies and payment rails, depends on local law and is accessible only in eligible regions where permitted. We are not able to make binding representations about legal status on your behalf — that determination rests with the applicable local authority. When you complete a transaction — whether through GrabPay, Bank Transfer, or another verified method — the terms in force at the time of that transaction govern it. We update these terms as needed; the version displayed in your account dashboard after login reflects the current text. If a section changes materially, we will place a notice at the top of this page for a reasonable period. Continuing to use the platform after any such notice amounts to acceptance of the updated terms. If you do not accept a change, close the account by contacting support before the notice period ends. Local payment context: GrabPay deposits and Bank Transfer credits are processed subject to the terms of those payment networks in addition to ours.
GrabPay transactions on 991 jili are subject to both our platform terms and GrabPay's own network rules. Confirm limits and eligibility in your account wallet before initiating a transfer.
Bank Transfer credits are posted once the receiving account confirms settlement. Timing follows the clearing schedule of your issuing bank, not a platform commitment.
Your account wallet records every credit and debit. Disputes must reference the transaction ID shown there; support cannot act without it.
Not every element of your experience on 991 jili falls under a single policy. Understanding what is inside and outside this document helps you raise the right question with the right channel.
Login credentials, session management and account security are covered in full. If your access is restricted, the resolution path runs through our support team, not an external authority.
Deposits and withdrawals processed through verified payment methods — including GrabPay and Bank Transfer — are governed here. The terms of the payment network itself sit alongside ours, not inside them.
Game titles, odds displays, and lobby content are published by us and governed by these terms. We retain the right to withdraw or modify any content without prior notice.
External links, payment gateways and studio-level game rules operate under their own terms. We are not a party to those agreements, and our terms do not override them.
You have concrete options within this policy, and each one has a defined path. Your transaction records are visible in the account dashboard at any time — every deposit, withdrawal and game settlement appears there with a timestamp and transaction ID. If a record looks wrong, you can raise a correction request directly through our support channel; include the transaction ID and the date in question. For account detail changes — registered name, contact number, linked e-wallet — submit the request through the account settings page and follow the verification steps shown there. We do not change registered details without identity confirmation on our end. If you have a question about how a specific term applies to your situation, contact support in writing so there is a record. We aim to respond to written queries within the timeframe posted on the support page. Your right to close the account is available at any time; initiate it through support rather than simply abandoning the wallet.
Open the account dashboard to see a full log of transactions, game settlements and wallet movements. The log is available from your first session onward.
Submit correction requests through account settings. Identity verification is required before any registered detail is updated — follow the steps shown in the form.
Contact support in writing with your account ID and the specific term you are asking about. Written queries generate a reference number you can follow up with.
Close your account at any time by contacting our support team. Any remaining wallet balance is handled according to the withdrawal process in force at closure.
If a term is unclear or you believe something has been applied incorrectly to your account, reach out through one of the channels below. Keep your account ID and any relevant transaction ID ready — it speeds up every conversation.
Start a conversation from any page on the site. Live chat is the fastest route for account and transaction questions covered under these terms.
Send your query in writing for a documented response. Include your account ID, the term in question and any transaction reference in the subject line.
The current version of these terms, along with your personal transaction record and any active notices, is accessible after login in your account dashboard.
We collect account data — registration details, session logs and transaction records — to operate the platform and handle disputes correctly. Data is retained for as long as your account is active and for a further period required by applicable record-keeping obligations. You can request a summary of the data held against your account by contacting support in writing. Cookies are used for session management, security checks and to keep the lobby state consistent across your devices; you can manage cookie preferences through your browser settings, though disabling session cookies will affect login behaviour. Account security is your shared responsibility: keep your credentials private and contact us immediately if you suspect unauthorised access. We will never ask for your password through chat or email.
Account and transaction data is held securely and used only for platform operation, dispute resolution and legal record-keeping. We do not sell account data to third parties.
Session and security cookies keep your account state consistent. Manage preferences in your browser; disabling session cookies affects login and wallet access on our platform.
Your login credentials are your responsibility. Report suspected unauthorised access to support immediately. We will not request your password through any channel.
To update account details, correct a record or request data held about you, contact support in writing with your account ID. Identity confirmation is required before any change is made.
These are the questions we hear most about how our terms work, what they cover and what you can do when something is unclear.
Yes. Any transaction processed through GrabPay or Bank Transfer on 991 jili is subject to these terms. Note that the payment network's own rules also apply alongside ours — check your GrabPay or bank terms for network-level conditions.
The version in force is always the one displayed on this page and linked from your account dashboard after login. If we update the terms, a notice appears at the top of this page for a reasonable period before the change takes effect.
Open your account dashboard and locate the transaction in question. Note the transaction ID and date, then contact support in writing with those details. We cannot open a dispute without a transaction reference.
Yes, through the account settings page. Follow the identity verification steps shown in the form — we require confirmation before updating any registered detail. Support can assist if the form is unclear.
Availability depends on local law and the eligible region you are accessing from. We cannot confirm legal status for every individual situation — that is determined by the applicable local authority in your area.
Any remaining balance is handled through the withdrawal process in force at the time of closure. Initiate closure through support rather than abandoning the account — our team will walk you through the withdrawal steps before the account is deactivated.